Terms of Service

1. Eligibility

You must be at least 18 years old to use the Site or place an order. If you are acting on behalf of a business, you represent that you are authorized to bind that business to these Terms.

2. Use of the Site

We grant you a limited, non-exclusive, non-transferable license to access and use the Site for legitimate business purposes. You agree not to:

• Copy, scrape, reproduce, or redistribute content, pricing, product listings, or images from the Site without our written permission.
• Use the Site for competitive purposes, automated monitoring, or any unlawful purpose.
• Interfere with the security or operation of the Site, or bypass any access control.
• Impersonate any person or misrepresent your affiliation.

3. Quotes

Quotes we provide are estimates based on the information you give us and product availability at the time we issue them. Quotes are not binding offers and are valid for thirty (30) days unless stated otherwise. Prices, lead times, and availability are subject to change until we accept an order in writing and receive payment or payment authorization.

4. Orders

An order is binding only when we confirm it in writing (email or invoice). We reserve the right to refuse or cancel any order for any reason, including pricing errors, product unavailability, suspected fraud, or credit issues.

Minimum order quantities, special order terms, and credit checks may apply and will be stated on your quote.

5. Pricing and Taxes

Prices are in US dollars and do not include sales tax, customs duties, port fees, or similar charges unless stated. You are responsible for all applicable sales and use taxes. If you claim tax-exempt status, you must provide valid documentation before invoicing. Typographical errors in pricing can be corrected at any time; we may cancel orders based on obvious errors.

6. Payment Terms

Unless we agree to credit terms in writing, all orders require full payment before shipment. We accept the payment methods listed on your invoice. Late payments accrue interest at 1.5% per month or the maximum rate permitted by law, whichever is lower. You agree to reimburse us for reasonable collection costs and attorney's fees incurred collecting past-due amounts.

7. Chargebacks

If you believe a charge is incorrect, you must contact us first at contact@supplyasap.com and give us fourteen (14) days to investigate and resolve before filing a dispute with your bank or card issuer. Nearly every dispute resolves faster when handled directly.

A chargeback is wrongful when: (a) you did not contact us first as required above; (b) you received and accepted the product and did not report an issue within the windows in our Returns Policy; (c) you dispute an amount you previously agreed to in writing; or (d) the basis for the dispute is false or materially misstated. We defend chargebacks with order documentation, shipping records, signed delivery receipts, and communications.

For wrongful chargebacks you are responsible for: (i) the original charge amount if we prevail; (ii) any chargeback, recovery, or processing fees assessed against us; (iii) our reasonable costs to respond, including attorney's fees; and (iv) interest on past-due amounts at the rate in Section 6.

Wrongful chargebacks may result in suspension of your account, refusal of future orders, referral to collections, reporting to commercial credit bureaus, and civil legal action available under applicable law, including breach of contract, unjust enrichment, and fraud.

8. Shipping, Delivery, and Risk of Loss

Unless agreed otherwise in writing, shipments are FOB our warehouse. Title and risk of loss pass to you when we deliver the product to the carrier. Shipping dates are estimates; we are not liable for carrier delays, weather, port issues, government action, or other causes beyond our reasonable control.

You are responsible for inspecting pallets before signing for delivery and noting any visible damage or shortages on the carrier's delivery receipt. See our Returns Policy for claim windows.

9. Product Information and Variation

We make reasonable efforts to display colors, textures, dimensions, and specifications accurately, but images and samples are representative, not exact. Flooring, trim, cabinets, and other building materials vary from lot to lot in color, graining, and dimension within manufacturer tolerances. We recommend requesting samples and ordering all material from a single lot when possible.

10. Warranties

Products sold by Supply ASAP are covered by the manufacturer's warranty that accompanies them, if any. We pass that warranty through to you to the extent permitted. Any warranty claim is processed through the manufacturer in accordance with its terms. We will help you submit claims but are not the warrantor of the product.

Except as expressly stated in these Terms or in any written manufacturer's warranty, Supply ASAP disclaims all warranties, express and implied, including implied warranties of merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Site will be error-free or continuously available.

11. Limitation of Liability

To the maximum extent permitted by law, Supply ASAP will not be liable for any indirect, incidental, special, consequential, or punitive damages, including lost profits, lost use, project delays, installation labor, or reinstallation costs, even if we were advised of the possibility of such damages.

Our aggregate liability for any claim arising out of an order will not exceed the amount you paid for the product giving rise to the claim.

12. Indemnification

You agree to indemnify, defend, and hold harmless Supply ASAP and its officers, employees, and agents from any claims, damages, losses, and expenses (including reasonable attorney's fees) arising from your breach of these Terms, your misuse of the Site or product, your negligence, or your violation of law.

13. Intellectual Property

All content on the Site (text, images, logos, code, product listings, catalogs) is owned by Supply ASAP or its licensors and protected by intellectual property laws. "Supply ASAP" and "DURAPLEX" are trademarks of their respective owners. Nothing in these Terms grants you any right in our trademarks or content.

14. False Statements and Defamation

We welcome honest feedback. Genuine opinions, truthful complaints, and honest criticism — even negative — are protected and not restricted by these Terms. Under the federal Consumer Review Fairness Act, nothing in these Terms limits your right to post honest reviews about our products or services.

However, knowingly false statements of fact that damage Supply ASAP's reputation are not protected. This includes fabricated statements about product safety, fraud, transactions that did not occur, imaginary defects, or invented business practices. Such statements may give rise to claims for commercial defamation, trade libel, tortious interference with business relations, and other torts available under Virginia law.

We reserve all rights to pursue legal remedies against anyone who makes knowingly false and damaging statements of fact about Supply ASAP, including injunctive relief, damages, and attorney's fees to the extent permitted by law.

15. Termination

We may suspend or terminate your access to the Site at any time if we believe you have violated these Terms. Sections that by their nature should survive termination will do so (including pricing, payment, warranties, limitation of liability, indemnification, and dispute resolution).

16. Dispute Resolution

(a) Informal resolution period. Before filing arbitration, the complaining party must send written notice to the other describing the dispute and the relief sought to contact@supplyasap.com (for claims against Supply ASAP) or to the email address on your account (for claims against you). Both parties will attempt in good faith to resolve the dispute for thirty (30) days before proceeding to arbitration.

(b) Binding arbitration. If the informal period does not resolve the dispute, it will be finally resolved by binding arbitration administered by the American Arbitration Association ("AAA") under its Commercial Arbitration Rules (or Consumer Arbitration Rules if you are a consumer). The arbitration will be held in Prince William County, Virginia before a single arbitrator. The arbitrator's award will be final and enforceable in any court of competent jurisdiction.

(c) Arbitration fees. For commercial (business-to-business) disputes, the losing party pays all AAA filing, administrative, and arbitrator fees and the prevailing party's reasonable attorney's fees. For consumer disputes, your share of filing fees is capped at the amount allowed under the AAA Consumer Arbitration Rules (currently $200); we will pay the remaining fees, and the losing party still pays the prevailing party's reasonable attorney's fees.

(d) Class action waiver. Disputes must be brought only in an individual capacity. You waive the right to participate in any class action, representative action, or class arbitration against Supply ASAP.

(e) Carve-outs. Either party may bring qualifying claims in small claims court and may seek injunctive relief in any court of competent jurisdiction to protect intellectual property rights, confidential information, or to collect past-due amounts.

17. Governing Law and Venue

These Terms and any dispute arising from or relating to your use of the Site or orders are governed by the laws of the Commonwealth of Virginia, without regard to its conflict of laws principles. Subject to Section 16, the exclusive venue for any court action will be the state or federal courts located in Prince William County, Virginia, and you consent to personal jurisdiction there. The UN Convention on Contracts for the International Sale of Goods does not apply.

18. Miscellaneous

• Entire agreement. These Terms, together with any accepted quote, invoice, and the Privacy Policy and Returns Policy, are the entire agreement between you and Supply ASAP.
• Severability. If any provision is held unenforceable, the remaining provisions remain in effect.
• No waiver. Failure to enforce any right is not a waiver of that right.
• Assignment. You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, or asset sale.
• Force majeure. Neither party is liable for delays or failures caused by events beyond its reasonable control.
• Controlling language. The English-language version of these Terms controls over any translation.

19. Changes to the Terms

We may update these Terms by posting a revised version on this page with a new effective date. Material changes apply prospectively. Your continued use of the Site or placement of new orders after the changes constitutes acceptance of the updated Terms.

20. Contact Us

• Supply ASAP
• Email: contact@supplyasap.com
• Phone: 571-702-5324