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Supply ASAP

Returns and Refunds Policy

Effective May 26, 2026

We work hard to get your order right the first time. When something isn't right, we want to fix it. This policy explains what can be returned, on what timeline, and how.

1. Quick Summary

Stock material: 14 days from delivery, sealed and undamaged boxes, 25% restocking fee.

Special orders: final sale, no returns.

Seconds or non-sealed items: not returnable.

Transit damage: claim at delivery, with photos, within 6 hours of delivery.

2. Stock Material (Running Line)

Stock material that we keep on hand in our warehouses can be returned within fourteen (14) days of delivery as long as it meets all of the following:

  • Product is in original, factory-sealed condition.
  • Boxes and packaging are not opened, damaged, wet, written on, or labeled with anything other than the original manufacturer's label.
  • Product is complete, uninstalled, and free of dust, adhesive, paint, or other job-site materials.
  • You have the original invoice or order number.

A 25% restocking fee applies to all stock-material returns to cover handling, inspection, and repackaging. Return freight is at your cost unless the product is wrong or defective through our fault.

3. Special Orders: Final Sale

Special orders cannot be returned. These include:

  • Products we order specifically from the manufacturer for your job.
  • Cut-to-size, custom-made, or build-to-spec items (custom cabinets, specified trim profiles, etc.).
  • Containerized or imported-to-order goods.
  • Any item marked as "special order" or "final sale" on your quote or invoice.

If you are unsure whether your item is a special order, ask before you place it. We will confirm in writing.

4. Non-Returnable Items

The following are never returnable, regardless of the window:

  • Special orders (Section 3).
  • Seconds and clearance items.
  • Product with opened, damaged, or non-sealed boxes or pallets.
  • Installed or partially installed product.
  • Previously paid freight, handling, assembly, or delivery charges.
  • Samples and sample cards.

5. Transit Damage

Inspect every pallet before signing the carrier's delivery receipt. If you see any visible damage, shortage, or opened packaging:

  • Note the specific damage on the delivery receipt before signing. A generic note like "subject to inspection" is not enough.
  • Take photos of the pallet, packaging condition, and any damaged product while the carrier is still present.
  • Send the documentation to contact@supplyasap.com within six (6) hours of delivery.

Transit damage claims filed without the delivery-receipt notation or outside the 6-hour window are not eligible for credit or replacement. Once you sign clean (no damage notation), the product is considered accepted.

6. Defective Product

If you find a manufacturer defect after opening the product but before installation, stop installing and contact us within seven (7) days. We will help you file a warranty claim with the manufacturer. Manufacturer warranties are administered by the manufacturer under their terms; Supply ASAP passes those warranties through to you but is not the warrantor. See Section 9 of our Terms of Service.

7. Wrong Item Sent by Us

If we send the wrong item, we will make it right at no cost to you. Contact us within seven (7) days of delivery and we will arrange pickup of the wrong item and shipment of the correct one. Keep the product in its original packaging until pickup.

8. How to Request a Return

  1. Email us at contact@supplyasap.com with your order number, the items you'd like to return, and the reason.
  2. If the return is eligible, we will issue a Return Merchandise Authorization (RMA) with shipping instructions. Do not ship product without an RMA — unauthorized returns may be refused.
  3. Return the product in its original packaging. You are responsible for return freight unless the return is for a wrong or defective item.
  4. We will inspect the product on receipt. If it meets the return conditions, we will issue a credit less the 25% restocking fee (where applicable) within ten (10) business days of inspection.

9. Refunds

Refunds are issued to the original payment method. Credit card transactions typically post within five to ten (5–10) business days of issuance. Refunds by check are issued within fourteen (14) business days. Original freight, handling charges, and restocking fees are non-refundable.

10. Order Cancellations

You may cancel an order at no charge any time before it ships, as long as it is not a special order already in production. Special orders in production cannot be canceled. Orders that have been picked and prepared for shipment may be subject to a restocking fee. Once an order leaves our warehouse it must be handled as a return under this policy.

11. Questions

If you aren't sure whether your item is eligible or how to proceed, contact us before returning anything. It is easier for us to guide you first than to sort it out after.